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Frequently Asked Questions

1. How do I reset my password?
After the migration, we now have one password to use for logging onto computers in school, Outlook Web Access, and Sharepoint at home.

There are two options to change your password. Method #1 - Hold CTRL+ALT+DELETE and click Change Password, or Method #2 - Log onto your Sharepoint Home Page, click Change Password (upper right) and follow the prompts.

2. What's the difference between Outlook Web Access (OWA) and Outlook Client?

OWA is a web based email program. You can use it in school or at home but it requires an additional login in both locations. Outlook Client, which we will now refer to as Outlook 2003, is part of the Office 2003 Suite that is on every school computer. This program resides on your hard drive in school. Since you are already logged on to the school computer you will not have to login again to access your email through Outlook 2003.

3. How do I log onto Outlook 2003?
Click Start > All Programs > Microsoft Office > Microsoft Outlook 2003. You can right click on the Outlook icon and select "Pin to Start Menu" to put the shortcut on the left side of the start menu as pictured. (Orange square icon says "E-mail") Do not use Outlook Express if you see an icon for that program.

4. What are the advantages of using Outlook 2003 vs. OWA?
* No additional login required at school to acess email.
* Stays open as long as you want. You won't get timed out.
* "New mail" pop up tells you the sender, subject, and first few lines of the message.
* Copy and paste pictures into email.
* Easy to use optional resizing of picture attachments.
* Archive email that you want to keep so that it won't count against your mailbox allocation.
* Save calendars as "Favorites" so you don't have to hunt for public calendars.
* Better "auto fill" feature for new messages .
* Same formatting tools as MS Word 2003.
* Better file management features. View all mail in one list rather than scrolling through pages.
*. . . . . . Just to name a few.

5. What is my email address?
For "in house" email your address is username@vbschools.com.; i.e. lbmitche@vbschools.com. For official addresses and outside mail the name is First.Last@vbschools.com; i.e. Lee.Mitchell@vbschools.com There is usually no middle initial in this address. Note that the "in house" address will continue to work outside the system for an indefinite period of time.

6. There is a 94 MB limit in your mailbox. This includes Inbox, saved mail in sub folders, sent mail, and deleted mail (that has not been emptied). Read the FAQ on what to do if your mailbox exceeds the limit. (pdf)

7. "Tip of the Day" - Filtering Junk Mail

Email Do's & Don'ts

Do	Don't
Do use the subject line. Do use spell check. Do delete old mail that you don't need. Do reply to All Recipients when appropriate. Do include sender's message when replying. (Automatic in Outlook) Do change the subject and delete the original message if you use reply to generate a new message.	Don't forward junk mail. Don't use school e-mail for non-educational use. Don't open attachments unless you are sure of the source. Don't forget your password. Don't use subjects such as Hi, Hello, Hey Don't use the reply feature to send a new message. Don't set up an "Auto reply" to all recipients.